You pay for active business partners and active credit limits, and for nothing that sits still.
One platform fee, two products by volume, agent operations by usage. No user licences, and no share of your revenue.
Price calculatorBusiness
For finance teams getting dunning and disputes out of Excel for the first time.
In the base scope
- Platform, unlimited entities, systems and company codes at no extra charge
- Receivables and Risk by value — active business partners and active credit limits
- One risk engine included
- One agent credit per active unit per month
- 5% annual indexation
- 1-year minimum term
Growth Most chosen
Both domains in one contract — steer receivables and prevent defaults.
On top of Business
- Multi-currency — receivables, limits and reporting in more than one currency
- Unused agent credits carry into the next quarter
- 4% annual indexation instead of 5%
- Three risk engines instead of one
- 10% package discount on the tier prices for partners and limits
- 99.5% availability commitment
Scale
For group structures with several ERP systems and separate company codes.
On top of Growth
- Multi-ERP — several ERP systems connected in parallel
- Extended support bookable
- 3% annual indexation instead of 4%
- Five risk engines
- 15% package discount on the tier prices
- 99.9% availability commitment
- Enterprise security — ISO, SOC and further attestations
- 2-year minimum term
Enterprise
A fixed annual amount instead of volume billing. For procurement teams that have to plan.
On top of Scale
- 10m agent credits a year included
- A fixed annual amount up to 130% of your volume package at no extra cost
- Extended support included
- Annual indexation on request
- Ten risk engines
- 20% package discount on the tier prices, then fixed
- 3-year minimum term
All prices net of VAT. As of 08/2026.
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When a business partner counts as active.
The price hangs on this one number, so its definition is here in full rather than in an annex to the contract. Business partner rather than debtor, because the same counting applies to creditors.
Activated by
- Taking part in a dunning run
- Taking part in an open-item clarification
- A customer letter sent through Bilendo
And then
- Active stays active
- An activated business partner counts as active in every month until a deactivation happens.
- Deactivation
- It happens when all of the partner's items are settled.
- Activation and deactivation in the same month
- That month counts as active.
- The month of deactivation
- If an already active partner is deactivated, that month still counts as active.
Anyone never involved in a run, a clarification or a letter is not counted — a dormant master record costs nothing.
And when a credit limit counts as active.
Risk is billed per active credit limit — a dimension of its own, with no tie to the partner count. Here too what counts is what is being managed, not what sits in the master record.
A credit limit becomes active through
- a released limit decision
- taking over an insured limit from a cover
- being taken into continuous monitoring
What follows from it
- Active stays active
- An active limit counts as active in every month until it is withdrawn or set to zero — or the business partner itself is deactivated.
- Month boundaries as for the partner
- If activation and deactivation fall in the same month, that month counts as active; the month of deactivation still counts as active.
- On file is not active
- A limit that only sits in the master data and is not monitored does not count.
The month boundaries are the partner's, so the two figures cannot disagree about which month they belong to.
What an operation costs, in credits.
The completed operation is what gets billed. Anything escalated to a person does not count — which is why this lists outcomes rather than attempts.
One credit per billed unit per month is included. The price of a further credit follows the ladder in the calculator.
Operations and their weight
| Operation | Credits |
|---|---|
| Single action — send a dunning letter, send a customer letter, open a dispute, request a limit, change a limit, risk alert | 1 |
| Analysis executed | from 25 |
| Plan executed | from 50 |
A plan and an analysis count the tasks (single actions) and the tool calls they run — from 1 credit per tool. The figure is the floor for an operation without further tools.
Price per credit
| Annual contingent | Per credit |
|---|---|
| Pay as you go | €0.96 |
| from 10k credits | €0.72 |
| from 25k credits | €0.66 |
| from 50k credits | €0.60 |
| from 100k credits | €0.53 |
| from 250k credits | €0.45 |
| from 500k credits | €0.38 |
| from 1m credits | €0.32 |
What one item costs, per route.
Two routes are part of the platform, two are postage. The postage figures are floors: weight, format and destination move the rest, and every package pays the same rate.
What is billed is what went out. A draft that was never released costs nothing.
| Route | Per item |
|---|---|
| Lettershop Printing, enveloping and handover through the connected lettershop. | included |
| Email dispatch Letters and dunning notices by email, with proof of delivery on the object. | included |
| Post, Germany to Germany A letter inside Germany, postage and lettershop work included. | from €0.96 |
| Post, Germany to worldwide A letter abroad, postage and lettershop work included. | from €1.28 |
What your procurement team usually wants to know.
A business partner is activated by taking part in a dunning run, by taking part in an open-item clarification, or by a customer letter being sent through Bilendo. From then on they count as active in every month until a deactivation happens — and deactivation happens when all of their items are settled. If activation and deactivation fall in the same month, that month counts as active; the month in which an already active partner is deactivated also still counts as active. The count runs monthly and is visible in your account, up to date daily.
Yes, which is why the unit is the business partner rather than the debtor. What counts is who is worked through Bilendo — whether the receivable or the payable sits on your side makes no difference to the price.
On Business, Growth and Scale we bill monthly on the actual ledger, up as well as down. On Enterprise Flat the amount stays unchanged up to 130% of the starting ledger; above that we reconcile once a year against the regular tiers.
On Enterprise Flat we take on your volume risk — you pay the same amount whether your ledger stagnates or grows by a third. Factor 1.25 is the price of that. If your ledger stays stable, tiered billing is cheaper for you.
Operations are billed in three classes — a single action costs 1 credit (send a dunning letter, send a customer letter, open a dispute, request or change a limit, risk alert), an analysis 25 credits, an executed plan 50. One credit per billed unit per month is included. Only completed operations are billed; anything escalated to a person does not count.
The platform fee is charged once, whatever the product count. On top of that you get 10% on the smaller of the two products. Credits come from one shared allowance across products.
No. The price depends on the ledger you work and the operations performed, not on your business volume. If your revenue grows while your active partner count stays the same, your price stays the same.
Let us run it on your own numbers.
Send us your active business partner count, your active credit limits and your open items. You get an offer with the tiers, a comparison against the flat, and a savings model.
Request an offerAll prices net of VAT. As of 08/2026.